Returns information

Right of withdrawal for EU consumers

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days after you receive the goods, without giving a reason. To exercise this right, send a clear statement of your decision to globusgoods.company@gmail.com within that period. Please include your order details so we can identify your purchase.

Returning the goods

After notifying us of your withdrawal, send the goods back without undue delay and no later than 14 days after your notice. You are responsible for the direct cost of returning goods when exercising your right of withdrawal.

Return address:
Grösslingová 23
811 09 Bratislava
Slovakia

Refunds

We will reimburse payments received from you, including the cost of standard delivery where applicable, within 14 days after we receive your withdrawal notice. We may withhold reimbursement until we receive the goods back or you provide proof that you have sent them, whichever occurs first. Any extra cost for choosing a delivery method more expensive than the least expensive standard delivery is not refundable.

Faulty or non-conforming goods

Your statutory rights for faulty or non-conforming goods are separate from your right of withdrawal and remain unaffected. Contact us at globusgoods.company@gmail.com if you have a problem with your order.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. Using this form is optional.

To: Grösslingová 23, 811 09 Bratislava, Slovakia, globusgoods.company@gmail.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date: